Right now the workaround we use is just using my wife's phone. That said, I miss being able to track stuff myself! Unfortunately newer versions of apps introduce other, more serious, glitches. For example, version 2. Every time something is entered, the app deletes it and puts in the previous value. It takes 5 attempts to get it entered, and you have to be quick! This has been reported in the forums, and still yet to be resolved. The last version of the app worked perfectly.
Hello Bigbadjoe and thank you for joining us MattJ I'm sorry I haven't reply anything lately. In your case Bigbadjoe , I saw you mentioned it keep crashing. Can you let me know when is happening this behavior? Is at your login screen or when you just open the app in general? Aside from crashing can you tell if the app only shows a blank screen?
This issue you are mentioning is not longer listed as bug since it was resolved, which version of the Fitbit app are you running MattJ71? There is a new version for Android 2. In addition you can try also the steps I provided to this user. You can find the post here and the case is different but the steps apply for this too; so if the issue persists, give it a try. Thank you so much for all your help. My thing is that now my device is no longer listed as compatible anyway, hence my need for an older version of the app.
Not a big deal. Have you contacted the appropriate app store to ask them what the problemi is? Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic.
We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more. Fitbit Moderator. In response to ChrissieJW I'll be around! Alvaro Community Moderator If a post helped you try voting and selecting it as a solution so other members benefit from it. In response to AlvaroFitbit. I think your play store is old. Please update the latest version of the play store. Moderator edit: removed link.
In response to MorganMains. Recovery Runner. I am also affected. This is terrible. On top of the poor sync now I can't even download the app!!
In response to VirVersa. This was no doubt the worst device I have ever purchased and I buy devices for a living. I wonder if they can make up for their crappy product with great customer support. Once I got back, still show Pacific time. Showing results for. Show only Search instead for. Did you mean:. Report this post. I cant get the fitbit app to download on my phone.
Is there a fee for the app? Moderator edit: Subject for clarity. Best Answer. All forum topics Previous Topic Next Topic. Fitbit Community Council members are a select group of volunteers who share support knowledge on the forums and advocate for the betterment of Fitbit products and services.
Learn more. Doesn't help matters at all and I have a Mi Max 2 Phone. Hello MarreFitbit can you please clarify why your reply doesn't match this that looks more logical and respectful of the users who paid for Fitbit products?
Could you please share why Fitbit didn't have the integrity to notify the user community they were removing support for Android 7 users? That would not have corrupted their server environments. They notified me anytime they wanted to sell something. Why didn't Fitbit notify their user community they were removing the Android 7 support and apps? They notified me when they were sell new products but it would have been throwing away money without a newer phone.
Fitbit is not very supportive of their wide ranging user community. It wastes a lot of time when the device stops working and each impacted user has to research the problem only to find out this was a Fitbit planned change. Ive got a galaxy S6 running on android 7. I carnt get the fitbit app. The only way i can get the app is to load it onto my partners iPad. Turn on suggestions.
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